Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You will continue to have access to premium features until the end of your current billing period
• No further charges will be made after cancellation
• Your account will automatically downgrade to the free plan
• Your chat history and data will be preserved

2. Refund Eligibility

We offer refunds in the following circumstances:

3. Refund Process

To request a refund:

1. Email us at kousthubha@xcore-ai.com with your transaction details
2. Include your account email and reason for refund request
3. Provide transaction ID or payment receipt
4. We will review your request within 2-3 business days
5. Approved refunds are processed within 5-7 business days
6. Refunds are credited to the original payment method

4. Prorated Refunds

In case of service disruption or technical issues on our end:

• Downtime exceeding 48 hours: Prorated refund for affected period
• Major feature outage: Credits or partial refund at our discretion
• Billing errors: Full correction and compensation if applicable

5. Subscription Renewal

Subscriptions automatically renew unless cancelled:

• You will receive a reminder email 3 days before renewal
• Cancel anytime before renewal to avoid charges
• No partial refunds for mid-cycle cancellations
• Renewals are non-refundable unless technical issues occur

6. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our support team for escalation
• Provide additional documentation if needed
• We aim to resolve disputes within 10 business days
• For payment gateway issues, contact Razorpay support directly

7. Student Starter Plan (₹249/month)

• 7-day money-back guarantee from first purchase
• Usage within 100 messages: Full refund eligible
• After 100 messages: No refund, but can cancel future billing

8. Pro Plan (₹499/month)

• 7-day money-back guarantee from first purchase
• Unlimited usage means refund only for technical issues after 7 days
• Can downgrade to Student Starter instead of canceling

9. Processing Time

Refund timeline:

• Request review: 2-3 business days
• Razorpay processing: 5-7 business days
• Bank credit: Additional 2-5 days (varies by bank)
• Total time: Up to 14 business days

10. Contact for Refunds

For refund requests or questions:
Email: kousthubha@xcore-ai.com
Subject: Refund Request - [Your Email]
Response Time: Within 48 hours