Privacy Policy

1. Information We Collect

Account Information:

• Email address
• Name
• Profile picture (via Auth0/Google OAuth)

Usage Data:

• Chat messages and conversations
• Message count and usage statistics
• AI model preferences

Payment Information:

• Payment details are securely processed by Razorpay
• We store subscription status and transaction IDs
• We do not store your credit card details

2. How We Use Your Information

• To provide and maintain our Service
• To process your subscription payments
• To improve our AI models and user experience
• To communicate with you about updates and features
• To enforce our Terms of Service
• To comply with legal obligations

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use:

• PostgreSQL database with encrypted connections
• Auth0 for secure authentication
• HTTPS/SSL encryption for all data transmission
• Regular security audits and updates

4. Data Retention

We retain your data for as long as your account is active. When you delete your account:

• Your personal information is deleted within 30 days
• Chat history is permanently removed
• Subscription information is retained for legal/tax purposes only

5. Third-Party Services

We use the following third-party services:

• Auth0: Authentication and user management
• Razorpay: Payment processing
• OpenRouter: AI model access (Llama, Gemini, Grok, etc.)
• Vercel: Application hosting

These services have their own privacy policies and we encourage you to review them.

6. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent
• Object to data processing

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies or tracking scripts.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@xcore-ai.com
Address: Bengaluru, Karnataka, India